Wirewize Frequently Asked Questions

What is Wirewize?
What does Wirewize do?
How do I use Wirewize?
Who can use Wirewize?
How does Wirewize decide which cables to recommend and what connections to use?
Where do I find my product model number?
What can I do if my component was not found?
The picture or connection panel does not look like my device. What should I do?
What can I do if I can't/don't want to hook up my system the way Wirewize is instructing me to?
My system doesn't sound good. What can I do?
The picture on my TV does not look good. What can I do?
What should I do if I forgot my password?
What should I do if I forgot which email I used for my login?

» Also check out the Glossary of Consumer Electronics to learn more.

What is Wirewize?

Wirewize is a web based software application that helps you get the most out of your home theater systems. Wirewize can assist in the setup of your consumer electronics components, as well as provide product information and operational assistance. Wirewize is also an online "System Locker" where you can store, change and update information on all your home electronics. Wirewize helps simplify, enhance and optimize the home theater experience.

What does Wirewize do?

Wirewize has several "modules" that perform different functions. The "My Manuals" module provides a convenient, one-stop repository for all your owner's manuals in electronic form. Wirewize's "Cable Finder" shows you the best cables that would be necessary to ensure optimal picture and sound performance, based on the exact brands and models you own. Wirewize's "Setup Wizard" provides a step-by-step connection guide that shows you how to connect all of the system's components together, again based on your specific brands and models. Wirewize's System Lockers can encompass multiple audio-video systems throughout your home, and allow you to save and update your system connections as needed.

How do I use Wirewize?

Simply search for the brands and models of your components in Wirewize's Product Search window. Once you find your model, you can either choose to find out more information about the product, or you can save the device in your System Locker. It is necessary to save devices to a System Locker when attempting to use Wirewize to connect your systems together, because the logic engines of the Cable Finder and Setup Wizard analyze the devices stored in each System Locker. Once all of your components are entered into the System Locker, you can the simply press the Cable Finder button, and Wirewize will determine the best cables to connect your system and display the results for you. You can also use the Setup Wizard, and Wirewize will provide you with specific instructions on connecting your products together. If there is a product manual available for your component, press the Product Manual tab. A PDF version of the product manual will be displayed so that you can learn the specific operational features of that given component. If you have multiple systems throughout your home, you can name them and save them separately, through Wirewize. They will all appear on the left hand side of the Wirewize Dashboard. Simply choose the system you want to work with at any given time, and that system will be available to you.

Who can use Wirewize?

Wirewize has been designed to provide different benefits to different types of users. Consumers can use Wirewize to help them set up and learn how to use their components. Consumer Electronics sales associates can use Wirewize to help ensure that they are recommending the correct products and accessories to their customers. Help Desk support personnel can use Wirewize to help diagnose and troubleshoot potential problems. Installation professionals can use Wirewize to help in the setup of home theater systems.

How does Wirewize decide which cables to recommend and what connections to use?

Wirewize utilizes two core components to provide accurate information: the Product Attribute Database and the Wirewize Logic Engine. The Product Attribute Database is a data repository of all of the information about a given device, using data provided by the device manufacturers themselves. Wirewize's Logic Engine performs an analysis of the devices entered into the System Locker. It looks at all of the attributes of these components, such as the types of inputs/outputs, product specifications, type of components, and much more. It then determines the cable types and connectivity scenarios necessary to achieve optimum picture and sound performance for each system. These results are then displayed so that the user can get connected quickly and accurately.

Where do I find my product model number?

Different types of product show their model numbers in different places. Our Model Number Help page shows diagrams of different product types and where to find the model number.

What can I do if my component was not found?

Wirewize's database is being continuously updated, but sometimes a given product model may not be found. In such cases, Wirewize provides generic alternatives to the model not found, where the user chooses the a generic that most closely resembles their model. If your component was not found, please use the feedback tool located at the top of this webpage to let us know it's missing. We are continuously adding new products, and will make sure that yours is in the queue!

The picture or connection panel does not look like my device. What should I do?

You can let us know of the error if you click on the "Report Problem" link and describe the problem in detail. We are constantly updating the system and will fix the error as soon as possible.

What can I do if I can't/don't want to hook up my system the way Wirewize is instructing me to?

Wirewize suggests optimal connectivity scenarios, but of course the user may opt to connect their system based on personal preference. In a future release of Wirewize, users will be able to change results based on personal preferences.

My system doesn't sound good. What can I do?

Wirewize gives instructions to make sure that sound channels are connected to the corresponding jacks on the components being connected. As an example, a red-colored connector of a stereo audio cable from the "R" (right) jack on a DVD player must have the red-colored connector on the other end connected to the "R" (right) jack on the AV receiver. Check that your cables are connected as the Setup Wizard instructs.

The picture on my TV doesn't look good. What can I do?

Wirewize gives instructions to make sure that video component cables are connected to the correct corresponding jacks on the two components being connected. Check that your cables are connected as the Setup Wizard instructs.

What should I do if I forgot my password?

Click on "Forgot your password?" on the login page. You will be given instructions for how to reset your password.

What should I do if I forgot which email I used for my login?

Try all the email addresses that it could be—if you do not know what email address you used to create your product locker, you will have to create a new one.