Wirewize Frequently Asked Questions

What is Wirewize?
What does Wirewize do?
How do I use Wirewize?
Who can use Wirewize?
How does Wirewize decide which cables to recommend and what connections to use?
Where do I find my product model number?
What can I do if my component was not found?
The picture or connection panel does not look like my device. What should I do?
What can I do if I can't/don't want to hook up my system the way Wirewize is recommending?
My system doesn't sound good. What can I do?
The picture on my TV does not look good. What can I do?
What should I do if I forget my password?
What should I do if I forget which email I used for my login?

» Also check out the Glossary of Consumer Electronics to learn more.

What is Wirewize?

Wirewize is a web based software application that helps you get the most out of your home theater systems. Wirewize can assist in the setup of your consumer electronics components, as well as provide product information and operational assistance. Wirewize is also an online "system locker" where you can store, change and update information on all your home electronics. Wirewize helps simplify, enhance and optimize the home theater experience.

What does Wirewize do?

Wirewize has several "modules" that perform different functions.

The Manuals module provides a convenient, one-stop repository for all your owner's manuals in electronic form.
Wirewize's Cable Finder shows you the best cables that are necessary to ensure optimal picture and sound performance, based on the exact brands and models you own.
Wirewize's Connections provides a step-by-step connection guide that shows you how to connect all of your system's components together, again based on your specific brands and models.
Wirewize allows you to save and update all your TV and home theatre systems and connections separately as needed and manage them from one account.

How do I use Wirewize?

Wirewize has been designed to provide different benefits to different types of users. Consumers can use Wirewize to help them set up and learn how to use their components. Consumer Electronics sales associates can use Wirewize to help ensure that they are recommending the correct products and accessories to their customers. Help Desk support personnel can use Wirewize to help diagnose and troubleshoot potential problems. Installation professionals can use Wirewize to help in the setup of home theater systems.

Who can use Wirewize?

How does Wirewize decide which cables to recommend and what connections to use?

To provide accurate information, Wirewize uses a "Product Attribute Database" and a "Logic Engine". The Product Attribute Database stores all of the information about your components, using data provided by the manufacturers themselves. Wirewize's Logic Engine analyzes the attributes of each component in the system—types of inputs/outputs, product features, specifications and much more. It then determines and displays the cable types and connection steps necessary to obtain the optimum picture and sound performance for each system.

Where do I find my product model number?

Different types of products show their model numbers in different places. Our Model Number Help page shows diagrams of different product types and best places to find the model number.<

What can I do if my component was not found?

Wirewize's database is updated continuously, but sometimes a given product model may not be found. In such cases, Wirewize provides generic alternatives to the model not found, where the user chooses the generic product that most closely resembles their model. If your model was not found, please use the feedback tool located at the top of this webpage to let us know that it's missing. We are continuously adding new products, and will make sure that yours is in the queue!

The picture or connection panel does not look like my device. What should I do?

You can let us know of the error if you click on the "Report Problem" link and describe the problem in detail. We are constantly updating the system and will fix the error as soon as possible.

What can I do if I can't/don't want to hook up my system the way Wirewize is recommending?

Wirewize suggests the optimal connection set-up, but of course the user may opt to connect their system based on personal preference. In a future release of Wirewize, users will be able to change results based on personal preferences.

My system doesn't sound good. What can I do?

Wirewize gives instructions to make sure that sound channels are connected to the corresponding jacks on the components being connected. As an example, a red-colored connector of a stereo audio cable from the "R" (right) jack on a DVD player must have the red-colored connector on the other end connected to the "R" (right) jack on the AV receiver. Check that your cables are connected as the Setup Wizard instructs.

The picture on my TV doesn't look good. What can I do?

Wirewize gives instructions to make sure that video component cables are connected to the correct corresponding jacks on components being connected. Check that your cables are connected as the Connections recommends.

What should I do if I forget my password?

Click on "Forgot your password?" on the login page. You will be given instructions for how to reset your password.

What should I do if I forget which email I used for my login?

Try all the email addresses possible—if you do not know what email address you used to create your product locker, you will have to create a new product locker.